For efficient enquiries, selection and technical support, please provide complete equipment and part information wherever possible. Clear information helps us assess compatibility, quotation scope and the next steps.
Before Making an Enquiry
Product Identification
- Required product name or parts category;
- Generator set, engine, alternator or control system brand and complete model;
- Original part brand, part number, revision and nameplate photos;
- Clear photos of connectors, terminals, mounting holes, dimensions, front and back;
- Rated voltage, frequency, power, operating supply, output ranges and other key specifications;
- For a replacement, whether the original part still works and why it is being replaced.
Purchasing and Delivery
- Required quantity;
- Delivery country, region and postal code;
- Desired lead time;
- Any required trade terms, transport method, packaging or supplied documents;
- \[Pending client input: usual trade terms, payment methods and shipping options\].
Similar appearance alone cannot reliably establish compatibility. If information is insufficient, we will identify outstanding checks and may request measurements or further photos.
Enquiry Process
- Receive requirements: confirm the product, quantity, destination and application.
- Check identification: compare nameplates, part numbers, connections, dimensions and key specifications.
- Confirm outstanding items: obtain written confirmation of revision differences, alternatives or risks.
- Quote price and lead time: provide a quotation, lead time and applicable conditions based on confirmed information.
- Process the order and shipment: check products, quantities, packaging and documents against the order.
- Support receipt and after-sales issues: retain packaging, labels, photos, videos and test records if anything is abnormal, and contact us promptly.
Technical Support Requests
For fault diagnosis, wiring or commissioning assistance, also provide:
- Equipment and part models, plus current wiring photos;
- Operating and environmental changes before and after the fault;
- Controller alarm codes, indicator states or display photos;
- Measured voltage, frequency, resistance or other key readings, with measurement positions and operating conditions;
- Checks or replacements already attempted;
- Short videos, logs or waveforms that show the issue.
Checks involving live circuits, hot surfaces, rotating components or fuel systems must be performed by appropriately qualified or experienced personnel. If safety cannot be confirmed, stop the equipment and contact the manufacturer or a professional service provider.
Contact Details
- Contact person: \[Pending client input: sales or technical contact name\];
- Telephone / WhatsApp: \[Pending client input: international dialling code and number\];
- Email: \[Pending client input: quotation and technical support email addresses\];
- WeChat: \[Pending client input: WeChat ID or WeCom contact method\];
- Address: \[Pending client input: complete company, office or warehouse address\];
- Working hours: \[Pending client input: working days, hours and time zone\];
- Typical response time: \[Pending client input: target response time during working hours\].
By submitting information, you agree that it will be used only to handle the enquiry, order or technical support request. Do not send unrelated passwords, payment verification codes, identity documents or other sensitive information.